Annual Survey

Providing peace of mind for family and residents

At Alderwood, nothing makes us happier than hearing that we have given a family back their peace of mind, knowing that their loved one is safe and happy.  In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their families in our anonymous annual survey. Their feedback is deeply valued and used to continually improve our care.

This is the heartwarming response to our 2021 survey.

Compassionate, personalised care

Our loving and dedicated team receives on-going training and support in order to give residents the best possible care that they deserve. So we were delighted to learn that 100% of residents feel staff know their needs and preferences well, while 96% of families believe the team provides the care residents need. One family member told us: “I am delighted that we chose Alderwood for my mother. I do not believe we would have found this standard of care elsewhere.”

Kindness, dignity and respect

100% of residents said that they are treated with kindness and compassion, dignity and respect. It is important to us that we support our resident’s loved ones too, and so we are pleased that 100% of families feel they could speak to senior management if they wish, while 96% of families said they would recommend Alderwood to a friend. One family member told us: “The Manager and her staff always go the extra mile. We are VERY impressed with the care our mother receives at Alderwood.”

A happy home

Our caring home encourages connections and friendships through a variety of meaningful activities every day. So we were thrilled to learn that 100% of both residents and their families feel that residents are encouraged to take part in hobbies of interest and spend time doing things they enjoy. One resident told us: “I like the staff and I’m happy here and have lots of lovely friends.” While another said: “I have been here for six months and I love it. I don’t want to leave.”

Safety during Covid-19

Throughout the Covid-19 pandemic, it has been our priority to keep residents safe and families regularly updated, and so we are thrilled that 100% of both residents and families believe our team has done all they can to keep our residents safe. 96% of families said we have supported them to maintain relationships with their loved ones throughout this period and 100% said they have been kept up to date with any changes. One family member said: “I cannot praise the staff at Alderwood highly enough. They go above and beyond to make sure Mum is well cared for and happy.”

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