CQC Rating

At Alderwood Care Home we are committed to providing high quality care that is effective and responsive, delivered by an expert team that is well-led and supported in an environment that is safe and secure enabling residents to enjoy a better quality of life.

Here is what the Care Quality Commission (CQC) said about our home:

  • People were supported by appropriately recruited and trained staff that had the skills needed to carry out their duties.

  • The registered manager and designated staff consistently monitored and reviewed the quality of care people received at the service.

  • People told us they were happy with their care, that the staff treated them with kindness and compassion. One person said, “I like the place it’s wonderful, you couldn’t get any better.” Another person said, “It could not be better.”

  • One person who used the service said, “The staff are really good; we have a laugh and a joke. We have got to know each other really well.” The person also told us that the staff had been very supportive in helping them come to terms with a recent bereavement.

  • The staff members we spoke with had a clear understanding of the role they played in making sure people’s privacy and dignity was respected.

  • The staff facilitated people to spend their time as they wished. One person said, “They always listen to what I say. I can choose when I want to get up, go to bed, anything I want to do really.”

  • The staff members we spoke with were knowledgeable about people in their care. People were supported to follow their own interests, take part in social activities and maintain relationships with people that mattered to them.

  • The staff we spoke with told us they felt valued and confirmed that the registered manager and senior staff provided them with support and advice. One member of staff said, “I feel very supported by the management team, they are very approachable. There is a good atmosphere and I feel valued.”

  • They also told us that there was good communication and teamwork between the staff. One member of staff said, “This is the best care home environment I have ever worked in; it’s a really good care home to work for.”

Our home manager, Nikki Leaney is here to help you and your family.
If you have a care enquiry please contact Nikki on: 01206 899 522.
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